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Terms & Conditions

Regional Compliance Note: All KYC and registration requirements are strictly enforced in accordance with NZ Gambling Act 2003, AML/CFT Act 2009, and applicable MGA license obligations.

Betting & Gameplay Rules

Bet Placement and Limits

  • Betting Limits: Each game specifies its own minimum and maximum bet limits. Users must ensure that bets placed are within these parameters as displayed in the relevant game interface.
  • Types of Bets: Only bets placed through the official caxino-nz.com platform are valid. Bets placed by automated means, bots, or third-party software are strictly prohibited and will be voided.

Bet Cancellation and Modification

  • Finality of Bets: Once a bet is confirmed, it cannot be modified or cancelled except in the event of a technical error or as otherwise provided under game-specific rules.
  • Void Bets: The Operator reserves the right to declare bets void in cases of technical malfunction, fraud, or regulatory breach.

Conduct and Fair Play

  1. Fair Gaming: Users must not engage in fraudulent activity, collusion, or any conduct designed to exploit or manipulate game outcomes.
  2. Live Casino and Chat: Users must adhere to community standards of respect. Abusive language, threats, spamming, and harassment are strictly prohibited and may result in account suspension or closure.

Regional Compliance Note: All gaming operations are conducted under MGA licensing standards and comply with New Zealand's Gambling Act 2003, ensuring fairness, transparency, and player protection.

Bonus Terms

Bonus Activation and Wagering Requirements

  • Eligibility: Bonuses are available only to registered Users who meet all promotional criteria as specified on caxino-nz.com.
  • Activation: To activate a bonus, Users must follow the instructions provided in the relevant promotion and, where applicable, enter a bonus code.
  • Wagering Requirements: Unless otherwise stated, all bonuses are subject to a standard 35x wagering requirement. The full amount must be wagered within 30 days of activation, or the bonus and related winnings will be forfeited.

Prohibited Actions and Game Restrictions

  • Abuse Prevention: The following actions are prohibited and may result in forfeiture of bonuses and winnings:
    • Using multiple accounts for bonus exploitation
    • Engaging in minimal risk betting strategies (e.g., "bet covering")
    • Playing restricted games as specified in bonus terms
    • Combining promotions unless expressly allowed

Promotion Combination Policy

  • Non-Stacking Rule: Unless explicitly stated, Users may not combine multiple bonuses or promotions. Only one active bonus is allowed per account at any given time.

Regional Compliance Note: Bonus terms are formulated in accordance with New Zealand Fair Trading Act 1986 and MGA guidelines to ensure transparency and consumer protection.

Payments & Withdrawals

Deposit and Withdrawal Methods

  • Accepted Methods: caxino-casino supports deposits and withdrawals via credit/debit cards, e-wallets, and cryptocurrency (where permitted by NZ law).
  • Processing Times: Deposits are typically credited instantly. Withdrawals are processed within 1-3 business days following successful KYC verification.
  • Fees: The Operator does not charge fees for standard transactions; however, Users' payment providers may apply charges.

Limits and Verification

  • Deposit/Withdrawal Limits: Minimum and maximum transaction limits apply as displayed on the cashier page. The Operator reserves the right to adjust limits in accordance with responsible gambling policies or regulatory requirements.
  • KYC and Source of Funds: All withdrawals require up-to-date KYC documentation. The Operator may request additional information regarding the source of funds to comply with AML/CFT regulations.

Refunds and Bonus Reversals

  • Refund Policy: Deposits may only be refunded in cases of proven error or unauthorized transaction, subject to investigation. Bonuses and related winnings will be revoked if the User is found to have violated these Terms.

Regional Compliance Note: All payment processing complies with the Financial Markets Conduct Act 2013, AML/CFT Act 2009, and relevant MGA license conditions. ISO 27001 and PCI DSS certifications ensure transactional security.

Limitation of Liability

  1. Operator Obligations: caxino-casino ensures fair gaming, the accuracy of published results, and the security of User funds in accordance with MGA and NZ regulatory standards.
  2. Exclusions: The Operator is not liable for:
    • Technical failures, service interruptions, or software bugs outside its control
    • Unauthorized access resulting from User negligence
    • Losses due to events of force majeure, such as natural disasters or regulatory actions
  3. Maximum Liability: The Operator's aggregate liability is strictly limited to the aggregate amount of the User's last bet or wager, except where prohibited by applicable law.

Regional Compliance Note: Limitation of liability is subject to consumer protections under the Consumer Guarantees Act 1993 (NZ) and does not affect statutory rights.

Intellectual Property Rights

  • Copyright and Trademarks: All content, software, and branding on caxino-nz.com are the exclusive property of Rootz Limited or its licensors.
  • Prohibited Uses: Users may not copy, reproduce, distribute, or modify any part of the website, games, or promotional materials without the Operator's prior written consent.
  • Infringement Consequences: Unauthorized use of intellectual property may result in legal action and the suspension or termination of the User's account.

Privacy & Data Protection

  • Data Processing: All User data is processed in accordance with the caxino-casino Privacy Policy, available on caxino-nz.com. Users are encouraged to review this policy for details on data collection, use, storage, and User rights.
  • Compliance: Data handling meets the requirements of the New Zealand Privacy Act 2020, EU GDPR (where applicable), and the standards of the Malta Gaming Authority.

Changes to Terms

  1. Notification Procedure: caxino-casino will notify Users of any material changes to these Terms via email and/or prominent website banners at least 7 days prior to changes taking effect.
  2. User Rights: Users who do not agree to the updated Terms may discontinue use of the website and request the closure of their account and withdrawal of any remaining funds, subject to standard verification procedures.

Regional Compliance Note: All changes comply with New Zealand consumer law requirements for fair notice and transparency.

Termination & Suspension

  1. Grounds for Action: caxino-casino reserves the right to block, suspend, or close User accounts in cases of:
    • Breach of these Terms or applicable laws
    • Suspected fraud, money laundering, or abuse of bonuses
    • Failure to provide required KYC documentation
    • Self-exclusion requests under responsible gambling policies
  2. Procedure: Users will be notified of any account action by email, including the reason and any steps required to remedy the situation.
  3. Funds Refund: In cases of account closure, remaining funds (excluding bonuses and winnings derived from breaches) will be returned to the User, subject to verification and applicable law.

Regional Compliance Note: Termination procedures comply with the NZ Gambling Act 2003 and Data Privacy Act 2020 regarding user notifications and fund handling.

Governing Law & Jurisdiction

  • Applicable Law: These Terms are governed by the laws of Malta, as the Operator is licensed and regulated by the Malta Gaming Authority, and are subject to applicable New Zealand consumer and gambling regulations for Users residing in New Zealand.
  • Jurisdiction: Any dispute arising from these Terms shall, in the first instance, be resolved through the Operator's internal complaints process, followed by arbitration in Malta as per the Arbitration Act 1996 (Malta), unless New Zealand law provides a mandatory alternative forum.
  • Dispute Resolution: Users may contact the New Zealand Gambling Commission or MGA for unresolved regulatory disputes.

Regional Compliance Note: Users' statutory rights under New Zealand law remain unaffected by this clause.

Contact Information

Regional Compliance Note: All contact points are provided in accordance with NZ Gambling Act 2003 and Malta Gaming Authority licensing requirements. For urgent legal matters, correspondence should be directed to the legal address above.