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Responsible Gaming

Responsible gaming at caxino-casino is founded on the principle that gambling should always remain a conscious, enjoyable entertainment activity. Our goal is to empower all users at caxino-nz.com to make informed choices and maintain healthy gaming habits. As your operator, we are committed to supporting you with comprehensive tools, information, and confidential assistance whenever you need it.

Risk Awareness

OBSERVE: Understanding the risks associated with gambling is essential for all players. Gambling, while a form of entertainment, can become problematic if not managed responsibly.
EXPAND: The following behavioural signs may indicate a potential issue with gambling:

  • Frequent or escalating betting: Increasing the frequency or amount of bets in pursuit of losses or heightened excitement.
  • Preoccupation with gambling: Regularly thinking about casino games outside of play sessions or planning the next bets.
  • Chasing losses: Attempting to recover lost funds by continuing to gamble.
  • Neglecting responsibilities: Allowing gambling to interfere with work, studies, relationships, or other important obligations.
  • Hiding gambling activity: Concealing play sessions, expenditures, or losses from family and friends.
  • Borrowing or selling for gambling: Using borrowed money, or selling possessions, to fund further play.

REFLECT: Early identification of these signs is crucial for self-protection. If you recognise any of the above behaviours, consider using the self-assessment below.

Self-Assessment Test

  • Do you often gamble longer than planned?
  • Have you tried unsuccessfully to reduce or stop gambling?
  • Do you feel restless or irritable when not able to gamble?
  • Have you neglected personal or professional responsibilities due to gambling?
  • Do you gamble to escape problems or relieve feelings of anxiety?
  • Have you lied to others about your gambling?

If you answer "yes" to several of these, we encourage you to reflect on your habits and seek support through the resources provided below.

Regional Compliance Note: In accordance with NZ Gambling Act 2003, caxino-nz.com ensures all players have access to information, support, and self-assessment tools for responsible gaming.

Limits & Tools

OBSERVE: Setting personal limits is a key protective measure to manage your gaming activity on caxino-nz.com.
EXPAND: We provide all NZ players with robust limit-setting tools directly within your account dashboard.

Deposit Limits

  • Daily, Weekly, Monthly: Navigate to your account dashboard, select "Responsible Gaming", and choose "Set Deposit Limits".
  • Input your preferred amounts: Enter desired maximum values for daily, weekly, and monthly deposits.
  • Confirmation: Confirm your selections. Limits become effective immediately and cannot be raised until the cooling-off period (minimum 24 hours) has elapsed.

Session Time Limits

  • Session timer: In "Responsible Gaming" settings, activate the session timer to receive reminders and automatic logouts after your selected time period.

Time-Out (Short Breaks)

  • Activate Time-Out: Select "Time-Out" in your dashboard to take a break for 24, 48, or 72 hours.
  • During Time-Out: You will not be able to access your account or play any games for the selected duration.

REFLECT: These tools are designed for your protection and are fully compliant with NZ regulatory requirements. We strongly recommend all players review and utilize these features regularly to maintain balanced play.

Regional Compliance Note: All limit-setting tools are provided in accordance with the Gambling (Harm Prevention and Minimisation) Regulations 2025 (NZ).

Self-Exclusion

OBSERVE: caxino-nz.com is committed to providing mechanisms for players to restrict their own access as a harm minimisation measure.
EXPAND: Self-exclusion allows you to temporarily or permanently block access to your account.

  1. Access Self-Exclusion: Log in to your account, navigate to "Responsible Gaming", and select "Self-Exclusion".
  2. Select Exclusion Period: Choose a duration between 6 months and lifetime. All timeframes comply with NZ law and best practice.
  3. Confirm Your Choice: Carefully review your decision, confirm the selection, and submit your request. You will receive an email confirmation for your records.
  4. Support Contact: For assistance or to discuss self-exclusion options, contact our support team at [email protected] or via live chat.
  5. Consequences:
    • You will be unable to log in or place new bets for the duration of the exclusion.
    • Pending withdrawals will be processed according to our standard terms, but no new deposits or play will be possible.
    • Reactivation is not possible before the selected period expires. Permanent exclusions cannot be reversed.

REFLECT: Self-exclusion is a critical protective feature. If you are considering this option, please ensure all withdrawal requests are made before activation. For further information, our support team is available to guide you through the process confidentially.

Regional Compliance Note: caxino-nz.com fulfills all obligations under NZ Gambling Act 2003, including mandatory self-exclusion access and clear information regarding its consequences.

Support Resources

OBSERVE: Immediate access to professional, confidential help is vital for anyone affected by gambling harm.
EXPAND: The following local and international resources are available for players and their families at caxino-nz.com.

Local NZ Support

International Support Organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-Exclusion Schemes & Blocking Tools

Family Support Resources

Confidentiality: All support services guarantee full privacy and professional assistance.

REFLECT: caxino-casino at caxino-nz.com encourages all users and their families to seek help when needed. All listed resources are verified and up to date for 2025.

Regional Compliance Note: This information is provided in accordance with NZ Gambling (Harm Prevention and Minimisation) Regulations 2025.

Help for Family

OBSERVE: Families are often the first to notice changes in behaviour associated with gambling problems.
EXPAND: If you are concerned about a loved one, approach the topic with empathy and support rather than judgment.

  • Communicate openly: Express your concerns calmly, focusing on specific behaviours and their impacts, not on personal blame.
  • Encourage professional help: Suggest using NZ Gambling Helpline (0800 654 422) or family-oriented services (support portal).
  • Access peer support: Join dedicated forums or chats such as Gamblers Anonymous Family Groups (GA Meetings), or the online support network at Choice Not Chance.
  • Next steps: Consider consulting a qualified psychotherapist experienced in gambling-related harm. Encourage the use of confidential helplines and support groups as a first step.

REFLECT: Early intervention and compassionate support can make a significant difference in recovery. caxino-casino provides further information and will support families seeking guidance at any time.

Regional Compliance Note: Information is provided to meet NZ standards for family support and harm minimisation.

Operator's Commitment

OBSERVE: caxino-casino operates under a strict internal framework for risk management and responsible gaming, as required by both the Malta Gaming Authority (MGA) and NZ regulatory expectations.
EXPAND: The following procedures are in place at caxino-nz.com:

  • Automated behavioural analysis: Account activity is monitored for patterns indicating risky play, such as sudden increases in deposit frequency or session length.
  • Proactive notifications: Players exhibiting signs of risk receive tailored warning messages and recommendations to use responsible gaming tools.
  • Support intervention: Under certain conditions (e.g., repeated limit breaches, self-exclusion attempts), our responsible gaming team may initiate direct contact to offer support and discuss protective options.
  • Confidentiality and data protection: All risk-check procedures fully comply with ISO 27001 and PCI DSS standards, as well as applicable privacy laws for NZ clients.

REFLECT: Our commitment is to uphold the highest standards of player protection, ensuring all interventions are respectful, confidential, and solely focused on harm prevention.

Regional Compliance Note: All operator practices are regularly reviewed and updated in line with NZ Gambling Act and international best practice (2025).

Updates

OBSERVE: Responsible gaming policies and resources may evolve in response to regulatory changes or best practice developments.
EXPAND: All updates to this page will be communicated via:

  • Email notifications: Sent to registered players at their account email address.
  • Website banners: Displayed prominently on caxino-nz.com's homepage and in the "Responsible Gaming" section.

REFLECT: We recommend reviewing this page regularly to ensure you remain informed of the latest protections and resources. Last updated: 2025-11-06

Regional Compliance Note: Notification procedures are in accordance with NZ Gambling (Information Disclosure) Regulations 2025.

Contact & Feedback

OBSERVE: caxino-casino provides multiple channels for responsible gaming support and feedback to ensure immediate, confidential assistance.
EXPAND: All NZ players can contact our Responsible Gaming Department through:

Feedback Form: For self-control requests, support queries, or to request additional responsible gaming resources, please use our live chat form or email us directly.

REFLECT: All correspondence will be handled by qualified staff with strict confidentiality, in line with ISO 27001 and PCI DSS standards. We welcome your feedback to continuously improve our responsible gaming program.

Regional Compliance Note: Contact mechanisms meet and exceed NZ regulatory requirements for operator accessibility and player protection (2025).