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OBSERVE: This section provides all necessary contact avenues for caxino-casino, operating exclusively via caxino-nz.com for users in New Zealand. It integrates explicit factual data, legal obligations under NZ gambling regulations, and international licensing status. The content below ensures all users can contact caxino-casino efficiently, with full transparency regarding support options and legal responsibilities.

EXPAND: In compliance with New Zealand's Gambling Act 2003, the Remote Interactive Gambling Regulations 2010, and associated Consumer Guarantees Act requirements, caxino-casino maintains transparent, accessible contact channels. Users are informed of their rights to timely support, fair complaint resolution, and secure data handling, in line with ISO 27001 and PCI DSS certifications. The legal entity Rootz Limited is registered under Maltese law (Registration No. C 83903), with operations in New Zealand strictly governed by applicable NZ law.

REFLECT: The following contact methods, organizational information, and legal disclaimers have been provided to guarantee regulatory compliance, user protection, and full alignment with both NZ and Malta regulatory frameworks. All timeframes, support commitments, and legal references reflect the most current standards as of 2025.

How to Contact caxino-casino (System 1: Factual & Procedural)

  • Support Email: [email protected] (main support channel for all inquiries relevant to NZ users).
  • Live Chat: Available 24/7 via https://caxino-nz.com/live-chat. Immediate assistance for account, payment, or game-related queries.
  • Contact Form: Accessible below; submit your name, valid email address, and a concise description of your request for direct assistance.
  • Telephone: Phone support is not currently specified for caxino-casino NZ operations. Please use email or live chat for urgent matters.
  • Headquarters (Legal Address): Ewropa Business Centre, Dun Karm Street, Level 3 - 701, Birkirkara, BKR 9034, Malta (registered office of Rootz Limited, parent company of caxino-casino).

Contact Form (System 1: User-Facing Procedure)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Entity & Licensing (System 2: Deep Regulatory Compliance)

  1. Company Details:
    • Operator: Rootz Limited (Legal Entity: Limited (Ltd), Founded 2018)
    • Registered Office: Ewropa Business Centre, Dun Karm Street, Level 3 - 701, Birkirkara, BKR 9034, Malta
    • Company Registration Number: C 83903
    • Brand: caxino-casino, strictly operated via caxino-nz.com for NZ users
  2. Licensing & Certification:
    • Remote Gaming License: MGA/B2C/599/2018, valid as of 2025, issued by Malta Gaming Authority (MGA)
    • Compliance Certifications: ISO 27001 (information security), PCI DSS (payment data security)
  3. Jurisdictional Operation:
    • caxino-casino operates in compliance with NZ laws for customers accessing caxino-nz.com.
    • All user interactions are governed by New Zealand law, with oversight from the NZ Gambling Commission and relevant consumer protection authorities.
    • International licensing ensures additional oversight via Malta Gaming Authority regulations, supplementing NZ protections.

User Rights, Data Security, and Dispute Resolution (System 2: Protective Clauses)

  1. Timely Response Commitment: All contact requests will receive a response within one business day. For urgent or time-sensitive issues, users are encouraged to utilize the 24/7 live chat function.
  2. Data Privacy and Security:
    • caxino-casino, via caxino-nz.com, upholds the highest standards of user data protection, conforming to ISO 27001 and PCI DSS requirements.
    • All information submitted via email, live chat, or contact forms is processed in accordance with NZ Privacy Act 2020 and GDPR principles, ensuring confidentiality and lawful handling.
  3. Dispute Resolution Process:
    • Users with complaints or disputes should first contact support via the channels provided above. If not resolved to satisfaction, complaints may be escalated in writing to the Rootz Limited registered office.
    • For unresolved issues, NZ users may refer matters to the Gambling Commission of New Zealand or the Malta Gaming Authority, depending on the nature of the dispute and regulatory jurisdiction.
  4. Legal Disclaimers and Protective Clauses:
    • caxino-casino does not provide phone support for NZ users at this time; all urgent and non-urgent queries should be directed via email or live chat.
    • All communications are subject to monitoring and recording for quality assurance and legal compliance, as permitted by law.
    • By contacting caxino-casino, users acknowledge and accept the terms of service and privacy policy published on caxino-nz.com.

Regional Compliance Note (NZ): All contact, support, and complaint-handling procedures are specifically aligned with the Gambling Act 2003, NZ consumer protection requirements, and industry best practices as of 2025. Users are encouraged to keep records of all correspondence for reference in any dispute or complaint process.